Shipping & Freight for less than container orders:
All payments for freight charges must be paid in advance prior to shipping of the order. Freight Charges are non-refundable. Freight rates are calculated from the wholesale price prior to discount and vary depending on your location. For orders under $1000, freight will be a flat rate percentage based off of a $1000 order. Freight Charges to Canada are 20%.
Our product is boxed, but should only be shipped with specialist furniture carriers. We accept no liability of any kind for product shipped with common carriers. We do not palletize under any circumstances.
The Bramble Co ships from Winston Salem NC and Mira Loma CA.
WE DO NOT DROP SHIP TO A RESIDENTIAL ADDRESS AT ALL
If you are missing any items, please do not sign that you have received all items listed, as you will lose any and all rights to replacement, credit, or refund. If you receive missing or items damaged in trucking, it is the customer's responsibility to notify the delivery carrier immediately and file a claim. If you need assistance in filing a claim, please contact a customer service representative. All freight invoices are deemed separate from product invoices, therefore, all product invoices are expected due upon delivery, regardless of any pending freight claim. Freight charges are not refundable.
All returns must obtain a “Return Authorization” prior to return of merchandise. Failure to obtain authorization may result in refusal of return. You may obtain a “RA” by contacting a customer service representative. The Steven Shell Collection may elect to authorize repair or make other arrangements in lieu of return.
Because we own our own factory, we are able to offer a special price for direct containers.
The majority of our furniture is made from mahogany with solid ply wood veneer used for the larger surfaces to avoid splitting. Because the furniture is made from solid wood some movement is to be expected. Slight colour variations may be visible between batches due to the hand painted element in our process. There may also be slight size variations from time to time due to the handmade techniques and is unavoidable.
Our furniture is decorative furniture not intended for commercial or heavy use. Stands and or plant stands are in no way intended for step ladders. There are also some 2 piece units where we include brackets for the top to be attached to the bottom, these must be used to ensure full safety and function of the furniture. Many of our dining and accent chairs are not intended for frequent or daily use and are not recommended for adults over 150 lbs. If you have any questions about which products are included in this category, please contact your customer service representative.
Prices are subject to change without notice. All 1st time customers require a 25% non-refundable deposit on small orders.
As of the 1st of June 2021, Bramble, like many other furniture manufacturers and distributors, must add a surcharge of 20% to any order that is received that ships through our East and West Coast distribution centers.
This surcharge is being levied to help to cover a portion of the significant freight increases on international container freight which in some instances has more than tripled. The reason for the increase includes unusually high demand for goods imported from Asia into the USA, reduced capacity by some freight carriers and expensive congestion related delays at US ports.
The surcharge only applies to In Stock items and Custom Orders. Direct containers are not affected as freight is paid separately. We have used a surcharge rather than a price increase to cover these costs, as it is our understanding that freight rate increases may not be permanent. We will not in any way profit from this surcharge and will only levy it should these high freight costs continue.
We are monitoring the situation constantly and will keep our customers informed of any changes.